RETURN & REFUND POLICY

Last Updated: August 13, 2026

At Illuminated Haven Soap Company, we take pride in our handmade products and want you to be happy with your purchase. Please review our return and refund policy below.

RETURNS

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

• Unused

• Unopened, when applicable

• In its original condition

• In its original packaging

• Accompanied by proof of purchase

To request a return, contact us at:

illuminatedhaven@hotmail.com

Please do not send a product back without contacting us first.

SOAP, BODY CARE & PERSONAL-CARE PRODUCTS

For health, hygiene, and product-safety reasons, opened or used soap, body-care, skincare, bath, or other personal-care products cannot be returned unless the product arrived damaged, defective, or incorrect.

Unused and unopened personal-care products may be eligible for return within the 14-day return period.

CANDLES & HOME-FRAGRANCE PRODUCTS

Candles and home-fragrance products must be unused and in their original condition to qualify for a return.

Candles that have been burned or used cannot be returned unless there is a verified product defect.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at illuminatedhaven@hotmail.com.

Please include:

• Your name

• Order number

• Description of the problem

• Clear photographs of the item and packaging when applicable

If we determine that the product was damaged, defective, or sent incorrectly, we will work with you to provide an appropriate replacement or refund.

HANDMADE PRODUCT VARIATIONS

Many Illuminated Haven products are handmade in small batches.

Minor variations in color, shape, texture, design, decoration, fragrance appearance, or finished weight may naturally occur between batches.

These natural handmade variations are not considered defects.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Opened or used personal-care products

• Used soap

• Burned candles

• Used home-fragrance products

• Gift cards

• Personalized or custom-made products

• Items marked final sale

Please contact us if you have questions about whether a particular item is eligible for return.

RETURN SHIPPING

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return-shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping method when returning an item.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or credit-card company to process and post the refund after it has been issued.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at illuminatedhaven@hotmail.com.

We will make every reasonable effort to accommodate cancellation requests, but orders that have already been processed, packaged, or shipped may not be eligible for cancellation.

PREORDERS

Products identified as preorder items are made or reserved for future fulfillment.

If you need to cancel a preorder, please contact us as soon as possible. Once a preorder has entered production, processing, or fulfillment, cancellation may no longer be available.

Any estimated shipping or availability date provided for a preorder is an estimate and may be affected by handmade production schedules or circumstances outside our reasonable control.

EXCHANGES

The quickest way to obtain a different product is to contact us regarding the original item and, once the return is approved when applicable, place a separate order for the desired item.

QUESTIONS

For questions regarding returns, refunds, damaged products, or your order, please contact:

Illuminated Haven Soap Company
Email: illuminatedhaven@hotmail.com