TERMS OF SERVICE

Last Updated: August 13, 2026

Welcome to Illuminated Haven Soap and Candle Company. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Illuminated Haven Soap and Candle Company, located in Marion, Illinois.

By visiting our website, purchasing a product, or otherwise using our online store, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.

1. ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You may not transmit viruses, malicious code, or other harmful material through our website.

2. OUR PRODUCTS

Illuminated Haven Soap and Candle Company offers handcrafted products that may include artisan soap, candles, body-care products, home-fragrance products, accessories, and related items.

Because many of our products are handmade in small batches, slight variations in color, appearance, texture, shape, weight, fragrance, or decorative details may occur. These variations are part of the handmade nature of our products and are not considered defects.

Product photographs are intended to represent our products as accurately as possible. However, colors may appear differently depending on your screen or device.

3. PRODUCT INFORMATION AND USE

Customers are responsible for reviewing product descriptions, ingredient information, directions, warnings, and allergy information before use.

Discontinue use of any personal-care product if irritation occurs.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Information provided on our website is for general informational purposes and is not a substitute for professional medical advice.

4. PRICES

Prices are displayed in U.S. dollars unless otherwise indicated.

We reserve the right to change product prices, descriptions, promotions, or availability at any time without prior notice.

Applicable taxes and shipping charges may be added during checkout.

5. ORDERS

We reserve the right to refuse, limit, cancel, or refund an order when reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized transactions

• Incorrect pricing or product information

• Inventory errors

• Payment problems

• Orders placed for unauthorized resale

• Violations of these Terms of Service

If we cancel an order after payment has been processed, the appropriate refund will be issued to the original payment method.

6. HANDMADE AND LIMITED-AVAILABILITY PRODUCTS

Some products may be produced in limited quantities or offered seasonally.

Availability is not guaranteed until an order has been successfully completed.

Limited-edition or seasonal products may not be restocked once sold out.

7. PREORDERS

Products identified as preorders are not immediately available for shipment.

Estimated production and shipping timeframes will be displayed with the product whenever applicable.

Estimated dates are provided in good faith but may change because of production, curing, supply, weather, carrier, or other circumstances outside our reasonable control.

8. SHIPPING AND DELIVERY

Shipping times displayed by Illuminated Haven Soap and Candle Company are estimates and are not guaranteed delivery dates unless specifically stated otherwise.

Once a package has been transferred to the shipping carrier, delays caused by the carrier, severe weather, transportation disruptions, or other circumstances outside our control may affect delivery.

Please review our Shipping Policy for additional information.

9. RETURNS, REFUNDS, AND DAMAGED ORDERS

Returns, refunds, replacements, cancellations, and damaged-order claims are governed by our separate Return and Refund Policy.

Customers should review that policy before completing a purchase.

10. ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

You agree to promptly update your information, including your email address and payment information, when necessary so that we can complete transactions and contact you regarding your order.

11. PAYMENT PROCESSING AND SHOPIFY

Our online store is hosted through Shopify.

Shopify and other authorized payment providers may process information necessary to operate the store, complete transactions, prevent fraud, provide customer services, and support website functionality.

Your submission of personal information through our store is also governed by our Privacy Policy.

12. THIRD-PARTY SERVICES

Our website may use or provide access to third-party services, applications, payment processors, social-media platforms, shipping providers, or websites.

We are not responsible for the content, availability, policies, or practices of independent third parties.

Your use of third-party services may also be subject to their own terms and privacy policies.

13. INTELLECTUAL PROPERTY

Unless otherwise stated, the branding, photographs, product names, product descriptions, graphics, logos, designs, text, and original website content belonging to Illuminated Haven Soap and Candle Company are protected intellectual property.

You may not copy, reproduce, sell, republish, distribute, or commercially use our original content without written permission.

14. CUSTOMER REVIEWS AND SUBMISSIONS

If you voluntarily submit a review, photograph, testimonial, comment, suggestion, or other content to us, you represent that you have the right to submit that material.

You may not submit unlawful, threatening, abusive, defamatory, obscene, fraudulent, or infringing content.

We reserve the right to remove content that violates these Terms.

15. PROHIBITED USES

You may not use our website or its content:

• For unlawful purposes

• To violate applicable laws or regulations

• To infringe intellectual-property rights

• To submit false or misleading information

• To transmit malicious software

• To collect personal information about others without authorization

• To interfere with the security or operation of our website

• To engage in fraud or deceptive activity

16. ERRORS AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.

We reserve the right to correct errors, update information, or cancel affected orders when appropriate.

17. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that website access will always be uninterrupted, timely, secure, or error-free.

Nothing in these Terms excludes warranties or protections that cannot legally be excluded under applicable consumer-protection laws.

18. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Illuminated Haven Soap and Candle Company will not be liable for indirect, incidental, special, or consequential damages arising from use of our website, services, or products.

Nothing in this provision limits liability that cannot legally be limited or excluded.

19. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Illuminated Haven Soap and Candle Company from claims or expenses resulting from your unlawful use of our website or your material violation of these Terms.

20. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

21. TERMINATION

We may suspend or terminate access to our website or services when a user materially violates these Terms or uses our services unlawfully.

Obligations incurred before termination remain enforceable where applicable.

22. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other policies posted on our website, constitute the agreement governing your use of our store.

23. GOVERNING LAW

These Terms of Service are governed by applicable United States federal law and the laws of the State of Illinois, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.

24. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The current version will be posted on our website with an updated revision date. Continued use of our website after changes are posted constitutes acceptance of the revised Terms to the extent permitted by law.

25. CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

Illuminated Haven Soap and Candle Company
Marion, Illinois
Email: illuminatedhaven@hotmail.com
Website: illuminatedhavensoapcompany.com

Est. 2026